Documentation
Influencer and affiliate guide
Use affiliate programs, tracking links, attribution, commission ledgers, and payout requests.
Support promise
Find what to click, what happens next, and when to contact support.
Each guide includes purpose, eligible roles, navigation paths, step-by-step instructions, expected results, troubleshooting, related links, and screenshot-ready visual sections.
Find products to promote
- 1Sign in as an influencer and open Affiliate Programs or the mobile Influencer tab.
- 2Review each program's product title, creator, category, price, commission percentage, estimated commission, and sales count.
- 3Choose products that match your niche and audience. Avoid misleading claims or unrelated promotions.
Track performance and commissions
The influencer dashboard shows clicks, conversions, earnings, pending earnings, payout-ready earnings, paid earnings, active links, and a commission ledger. Commissions appear after attributed purchases are paid and reviewed by platform rules.
Missing attribution checklist
- ✦ Confirm the buyer clicked the current tracking URL before checkout and did not use an expired or copied partial code.
- ✦ Confirm the product was published and eligible for affiliate promotion at the time of click and purchase.
- ✦ Allow payment webhooks and commission review to complete before opening a ticket.
- ✦ When contacting support, include the tracking code, product title, approximate click/purchase time, and safe non-sensitive proof.
Promotional guidelines
- ✦ Disclose affiliate relationships where required by law or platform policy.
- ✦ Do not use spam, impersonation, coupon abuse, misleading scarcity, or unauthorized brand claims.
- ✦ Do not promise refunds, bonuses, or support that the creator or platform has not approved.
Visual flow
Influencer referral flow
Influencer chooses a program, creates a link, shares it, buyer clicks and purchases, and commission is tracked.
Programs
Create tracking link
Share link
Tracked click
Buyer purchase
Commission ledger
Visual flow
Missing commission support flow
Influencer checks tracking context, waits for payment confirmation, opens a support ticket with safe details, and support/admin reviews attribution state.
Check link
Check conversions
Wait for paid order
Open support ticket
Admin review
Commission update
Component 1
the influencer dashboard
Component 2
programs list
Component 3
active links
Component 4
commission ledger