Troubleshooting and support

Common empty states

• ✦ No marketplace products: published products may not exist yet, or admin moderation has not approved listings.
• ✦ Storefront not published: the creator slug may be unavailable or not approved for public display.
• ✦ Admin data loading error: sign in as an admin before opening admin tools.
• ✦ Support ticket empty state: signed-in users may have no previous tickets; guests can create a public-safe ticket without seeing private history.
• ✦ Mobile offline notification state: the app may show cached alerts until network access returns.

Missing commission

1. 1Confirm the buyer used the correct tracking link before checkout.
2. 2Check the active link list for clicks and conversions.
3. 3Wait for paid order confirmation and commission review.
4. 4Contact support with the tracking code, product title, approximate purchase time, and buyer order reference if available.

Product or checkout unavailable

The product may be unpublished, pending moderation, deleted, or blocked from purchase. Buyers should return to Marketplace; creators should review product status; admins can inspect product moderation state.

How to request support

1. 1Open Support from the header/footer or Contact from the footer and Help Center quick links.
2. 2Include account email, role, route or screen name, product title, order ID or tracking code, and screenshots if available.
3. 3Avoid sending passwords, payment card numbers, private keys, or sensitive identity documents through general support messages.