Orders, downloads, refunds, and disputes

Order confirmation

Checkout creates a provider session and order record. Final status depends on the payment provider webhook. If payment is pending, downloads may be blocked until the order is paid or marked available.

Secure download access

1. 1Open Buyer Library after signing in.
2. 2Select an eligible paid order.
3. 3Generate a download link. The API validates entitlement, product status, file availability, scan status, and download limits.
4. 4Open the temporary signed link and save the file locally before the link expires.

If a download fails

• ✦ Refresh Library and try again if the signed link expired.
• ✦ Check whether the order is paid and whether remaining downloads are available.
• ✦ Contact support with the order ID, product title, email on the account, and exact error message.

Refunds and disputes

Refund and dispute decisions are handled through support and admin queues. The platform records dispute status and resolution notes for operational review, but public help pages intentionally avoid exposing internal rules or security controls.

Support details to include

• ✦ Order ID and product title.
• ✦ Account email used for purchase.
• ✦ Payment status shown in checkout or Library.
• ✦ Exact download error, browser/app, and time of failure.
• ✦ Do not send card numbers, passwords, API keys, or private identity documents through general support messages.